Effective Date: August 1, 2024

At TechyMall, we are committed to ensuring that our customers have a positive shopping experience. If you are not fully satisfied with your purchase, our Refund & Returns Policy outlines the steps and conditions for returning items and obtaining refunds.

1. Returns Eligibility

To qualify for a return, the following conditions must be met:

  • Product Condition: Items must be unused, in their original packaging, and in the same condition you received them.
  • Return Period: You must request a return within 30 days of receiving your order. Items returned after 30 days are not eligible for a refund or exchange.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Perishable goods, personal care items, or custom products unless they arrive damaged or defective

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@techymall.com with your order number and reason for the return. We will provide further instructions and a return shipping address.
  2. Pack & Ship: Pack the items securely in their original packaging, and include all accessories, manuals, and free gifts (if applicable).
  3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund:

  • Approved Refunds: If approved, the refund will be processed to your original payment method within 5–10 business days.
  • Partial Refunds: Some situations may only warrant a partial refund, such as items showing signs of use or missing packaging.
  • Rejected Refunds: If the item does not meet return eligibility criteria, we will notify you, and the item will be returned to you at your expense.

5. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at support@techymall.com.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  1. Check with your bank or credit card company, as it may take time for the refund to officially post.
  2. If you’ve done this and still have not received your refund, please contact us at support@techymall.com.

7. Contact Us

For any questions about our Refund & Returns Policy, please reach out to our customer service team:

Address: 456 Elm Ave, Los Angeles, CA 90001, USA
Email: support@techymall.com

Thank you for shopping with TechyMall. We value your satisfaction and are here to help ensure a smooth returns experience.